Dr. Hauschka customer account terms and conditions

Terms of contract for Dr. Hauschka online shop customer accounts on the website www.drhauschka.de/en/

between

WALA Heilmittel GmbH, Dorfstr. 1 73087 Bad Boll/Eckwälden, Tel. +49 7164 930-0, entered in the commercial register of the Ulm District Court under no. HRB 530784, represented by its management board: Dr. Philip Lettmann (Chairman), Dr. Armin Dörr, Dr. Markus Moßhammer, Christian Rehbock, Prof. Dr. Florian Stintzing, Meera Ullal. VAT no.: DE 811192546

- hereinafter referred to as the “WALA” –

and

the customer referred to in §1 of the Contract

- hereinafter referred to as the “Customer”.

1. Scope of application, definitions

(1) Solely the version of the Dr. Hauschka customer account terms and conditions valid at the time of concluding the contract between WALA and the Customer shall apply to the business relationship relating to the free Dr. Hauschka customer account. No other general terms and conditions of the Customer shall be acknowledged unless WALA expressly agrees to their application in writing.g.

(2) When purchasing Dr. Hauschka products from the Dr. Hauschka online shop, which is also on the website www.drhauschka.de/en/, the Dr. Hauschka online shop terms and conditions apply: https://www.drhauschka.de/en/general-terms-and-conditions/. When booking WALA events, WALA’s general conditions of participation also apply. These can also be found on this website: https://www.drhauschka.de/en/event-participation-terms-and-conditions/. In the event of any discrepancies when booking events, the latter shall prevail over the general terms and conditions of the online shop. Regarding the Dr. Hauschka customer account, in the event of any discrepancies, these customer account terms and conditions shall prevail over the above-mentioned terms of contract.

(3) The Customer is considered a consumer if the purpose of the deliveries and services ordered cannot be predominantly attributed to a commercial or freelance activity. Conversely, an entrepreneur is any individual, legal entity or partnership with legal capacity that exercises their commercial or freelance activity upon conclusion of the contract.

2. Dr. Hauschka customer account

(1) The Dr. Hauschka online shop offers any Customer over the age of 18 the option of opening a free customer account. Upon opening the customer account, you will become a “Dr. Hauschka Friend” and thereby part of the Dr. Hauschka Friends community. This has numerous benefits that are only available to our Dr. Hauschka Friends:

(a) You have the chance to make speedy purchases, to save your user data and settings, to see your orders and delivery information and to manage your newsletter subscription.

(b) Our Dr. Hauschka Friends also have the chance to connect with us more closely, for instance, by taking part in special Dr. Hauschka Friends campaigns like competitions and seasonal campaigns, or by purchasing new products at discounted prices (hereinafter referred to as “Dr. Hauschka Friends campaigns”).

(c) Through the Dr. Hauschka customer account, you will also have the chance to collect points in the Dr. Hauschka online shop – particularly to obtain non-cash benefits and/or services – and redeem them in different ways (e.g. rewards). The benefits are specially tailored to you. This means that, for instance, based on your transactions in our online shop, you will reach different Friends levels or receive tailored offers (e.g. birthday benefits).

(2) All of these benefits under the Dr. Hauschka customer account are of course free of charge.

(3) If you have given us your consent, we will inform you about all Dr. Hauschka Friends campaigns in good time by email. If you no longer wish to receive information about Dr. Hauschka Friends campaigns, you can unsubscribe at any time via the link in the email or in your customer account.

(4) It is not necessary to open a customer account to make a purchase. Customers with no customer account can place an order using the PayPal button, which is visible in the shopping basket, or place an order as a “guest”.

3. Registration and conclusion of the contract 

(1) To open a Dr. Hauschka customer account, you must enter your personal details. These are to be entered in full and must be genuine. You will then enter a password of your choice and select “Create customer account and continue”. In doing so, you submit a binding application to open a customer account. Before sending the application, you can check and change your details at any time. Upon confirming, you accept the Dr. Hauschka customer account terms and conditions.

(2) WALA then sends the Customer an automatic confirmation of receipt by email, showing the registration details. The customer account usage contract enters into effect upon confirmation of receipt. You do not need to provide a special explanation or submit to a special double-opt-in procedure to conclude the contract relating to your customer account.

(3) Access to the customer account is password protected at all times. The Customer undertakes to keep their access data confidential and not to pass it on to any third party.

(4) The contract will be concluded in German or English, according to your language selection on our website.

(5) The Dr. Hauschka customer account is non-transferable. Your right to redeem Dr. Hauschka points may only be transferred to a third party with our written consent.

4. Dr. Hauschka point collection and credit

(1) When you purchase a Dr. Hauschka product in the Dr. Hauschka online shop, you can collect points in your customer account. For each euro spent (incl. VAT), you will receive one point. Upon opening your Dr. Hauschka customer account, Dr. Hauschka will give you a one-time credit of 50 points.

(2) Dr. Hauschka points can only be redeemed if you log in to your customer account before completing payment in the Dr. Hauschka online shop. For technical reasons, Dr. Hauschka points cannot be redeemed afterwards.

(3) We reserve the right to cancel credited points if the underlying legal transaction is reversed (e.g. by cancellation) or if special requirements are not met (e.g. products are not paid for). This also applies in the event of false entries or misuse (e.g. sham transactions).

(4) In terms of VAT, Dr. Hauschka points that are collected by entrepreneurs for their companies are subject to a withholding tax adjustment at the time of redemption.

5. Dr. Hauschka points account and expiry of Dr. Hauschka points

(1) You can see the status of your Dr. Hauschka points account at any time by logging in to your customer account.

(2) If you have given us your consent, we will inform you about the status of your Dr. Hauschka points account from time to time by email. In this case, please submit any objections to the accuracy or completeness of the status of your points account in writing within one month of receiving the email. Corresponding proof, such as a copy of the receipt, is to be attached to the objection letter. If you do not object by the deadline or do not submit your objection in the manner requested, it will be assumed that you approve the disclosed account status. We will specifically mention this consequence again when sending you your account status. If you no longer wish to receive information about your Dr. Hauschka Friends points account status, you can unsubscribe at any time via the link in the email or in your customer account.

(3) Credited points shall expire at the end of the third year following the credit date (e.g. if the points were credited on 08/08/2025, they will expire on 31/12/2028). Once expired, Dr. Hauschka points can no longer be redeemed.

6. Redeeming Dr. Hauschka points

(1) Dr. Hauschka points can be redeemed after the credit date; that is, points can only be redeemed once credited. When redeeming the points, you must prove that you are the entitled claimant. You can only do this by logging in to your customer account.

You can redeem your Dr. Hauschka points for rewards (especially non-monetary rewards, services or vouchers,etc.) from the Dr. Hauschka rewards shop.

7. Customer reviews

(1) As a Customer with a customer account, you have the option of submitting reviews of products purchased from the Dr. Hauschka online shop. To submit a review, you must be logged in to your customer account when purchasing the product. This ensures that only products actually purchased on our website are reviewed. You cannot submit a review for Dr. Hauschka products that were not purchased from the Dr. Hauschka online shop; that is, products that you have bought from one of our retail partner’s shops or from another online shop, for instance.

(2) You can see purchased products in your order history in your customer account. To review a purchased product, use the “write a review” button, which will lead you to a review form. In the form, you can submit a star rating (1 to 5) and write a review if you wish before publishing it.

(3) Once submitted, you can have a review deleted by sending us a message (e.g. by email to service@drhauschka.de or via our contact form).

8. Cancelling your customer account

(1) You can cancel your Dr. Hauschka customer account at any time without justification or notice by clicking on the “cancel customer account” button provided in your customer account. You can also notify us of your wish to cancel it by sending an email to service@drhauschka.de, by using our contact form or by writing to the address shown in clause 1.

(2) If we decide to end our contractual relationship with you, we will observe a notice period of four weeks to the end of the calendar month. We reserve the right to cancel the customer account if it is not used for more than 18 months. In this case, we will also observe the four-week notice period. Before cancellation, we will also notify you by email that the account will be cancelled in the coming weeks. If you wish to keep your customer account, please notify us by email at service@drhauschka.de. The right to cancel without notice for significant reasons (e.g. misuse of the programme, sham transactions) remains unaffected. We will inform you of the cancellation in writing or by email.

(3) If you have Dr. Hauschka points in your account at the time of cancellation, you can redeem them in the Dr. Hauschka online shop within 12 months of cancellation. As it is no longer possible to log into your Dr. Hauschka account after cancelling it, please send the corresponding request to service@drhauschka.de within the 12-month period. We will then manually activate your account for this purpose. After this period, the points will expire and cannot be reactivated or transferred to a different or new account.

9. Changes to the customer account terms and conditions

(1) We reserve the right to change the Dr. Hauschka customer account terms and conditions and particularly to adapt them to amended legal and technical circumstances. The current version of the terms and conditions can be seen on our website. Any changes that do not affect you or are beneficial to you will immediately come into effect upon notification by email. The same applies to modifications required due to changes in the law.

(2) Any other changes, not covered by paragraph 1 above, especially if they are detrimental to you and/or are not based on a change in the law, will only come into effect after we have expressly notified you of the changes by email and you have agreed to them or have not objected to them within 30 days. Should you object, the conditions in the unchanged version shall remain valid. In this case, however, we will exercise our reasonable right to cancellation if necessary. We will specifically mention this consequence again when notifying you.

10. Liability

(1) Claims for damages by the Customer are ruled out. Exceptions to this are claims for damages by the Customer arising from injury to life, limb or health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by WALA, its legal representatives or vicarious agents. Material contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract.

(2) In the event of a breach of material contractual obligations, the provider shall only be liable for the foreseeable damage typical for the contract if this was caused by simple negligence, unless it is a case of damage to the Customer resulting from injury to life, limb or health.

(3) The restrictions of paragraphs 1 and 2 shall also apply in favour of WALA’s legal representatives and vicarious agents if claims are made directly against them.

(4) The limitations of liability arising from paragraphs 1 and 2 shall not apply if WALA has fraudulently concealed the defect or has taken out a warranty for the condition of the product. The same applies if WALA and the Customer have reached an agreement regarding the condition of the product. The provisions of the Product Liability Act remain unaffected.

11. Right to cancel

When completing a distance transaction, consumers have a legal right to cancel, on which WALA provides information according to the terms of the legal model in Annex 1 to Art. 246 a(1)(2) pg. 2 of the Introductory Act to the Civil Code. Exceptions to the right to cancel when booking events are set out in the WALA terms and conditions. A standard cancellation form can be seen in paragraph (3).

Cancellation policy

Right of cancel

You have the right to withdrawal this Contract without indicating reasons within fourteen days.

The withdrawal period is fourteen days from the date on which you or a third party indicated by you, which is not a carrier, have/has taken possession of the goods.

To exercise your right of withdrawal you must inform us, WALA Heilmittel GmbH, Dr. Hauschka Onlineshop, Obere Wängen 6, 73119 Zell unter Aichelberg, fax +49 (0)7164 930-297, email shop@wala.de, of your decision to cancel this Contract by a explicit statement (e.g. a letter sent by post, fax or e-mail). You can use the attached model cancellation form for this purpose but are not obliged to do so.

You comply with the withdrawal period if you send the notification specifying that you wish to exercise your right of withdrawal before the end of the cancellation period.

Consequences of the withdrawal

If you withdrawal this Contract we shall refund to you all payments that we have received from you, including the delivery costs (with the exception of any additional costs arising from your selecting a different type of delivery than the low-cost standard delivery offered by us), without undue delay and no later than within fourteen days from the date on which we received the notification of your cancellation of this Contract. We will use the same means of payment for the refund as you used for the original transaction, unless an alternative has been agreed with you; under no circumstances will you be charged fees on the grounds of this refund.
We may refuse to make the refund until we either have received the returned goods or until you have furnished documentary evidence that you have returned the goods, whichever is earlier.
You must send back or hand back the goods to us without undue delay and in any case no later than fourteen days from the date on which you inform us about the cancellation of this Contract. You are in compliance with this period if you dispatch the goods before the end of the fourteen-day period.
The WALA shall bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to said goods being handled in a manner that is unnecessary in order to verify their characteristics, properties and proper functioning.

(2) The WALA provides information about the model withdrawal form in accordance with the statutory regulation as follows:

Model withdrawal form

(If you wish to withdrawal the Contract then please fill in this form and send it back to us.)
To:
WALA Heilmittel GmbH, Dorfstr. 1, 73087 Bad Boll/Eckwälden, fax +49 (0)7164 930-297, email service@drhauschka.de

• I/we(*) hereby withdrawal the Contract that I/we (*) concluded for the purchase of the following goods(*)/the provision of the following service (*)
• Ordered on (*)/ received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only in the case of notification on paper)
• Date

(*) Delete as applicable

12. Consumer arbitration board, dispute resolution

(1)WALA does not participate in dispute resolution proceedings (according to the Act on Alternative Dispute Resolution in Consumer Matters – VSBG) before a consumer arbitration body.

(2) The European Commission provides a platform for online dispute resolution (ODR), which you can find at http://ec.europa.eu/consumers/odr/.

13. Codes of conduct

WALA undertakes to adhere to the following codes of conduct: the WALA Group code of conduct and the code of conduct for members of “Arzneimittel und Kooperation im Gesundheitswesen e.V.” AKG e.V. The WALA Group code of conduct can be consulted on the WALA website at https://www.wala.world/en/facts.html and the AKG code of conduct can be seen on the AKG e.V. website at https://www.ak-gesundheitswesen.de/praevention-vor-sanktion/verhaltenskodex/ (German only).

14. Final provisions

(1) Contracts between WALA and the Customer shall be governed by the law of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The statutory provisions on the restriction of the choice of law and on the applicability of mandatory provisions, in particular of the state in which the Customer is habitually resident as a consumer, shall remain unaffected.

(2) If the Customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the Customer and WALA shall be WALA’s registered office.

(3) The contract shall remain binding in its remaining parts even if individual clauses are legally invalid. The ineffective clauses shall be replaced by the statutory provisions, if any. Insofar as this would represent an unreasonable hardship for either of the contracting parties, the contract shall, however, become ineffective as a whole.

(Last updated September 2025)