Legal cancellation right, returns & exchanges

You will receive a DHL return label as a PDF file to print out for free return shipment by e-mail with the order confirmation.


Cancellation policy

(1) In principle, consumers concluding a distance selling contract have a legal right of cancellation, about which the Vendor informs in accordance with the statutory model below. The exceptions to the right of withdrawal when booking events are set out in WALA's Conditions of Participation. Paragraph (2) contains a model cancellation form.

Right of cancellation

You have the right to cancel this Contract without indicating reasons within fourteen days.

The cancellation period is fourteen days from the date on which you or a third party indicated by you, which is not a carrier, have/has taken possession of the goods.

To exercise your right of cancellation you must inform us, WALA Heilmittel GmbH, of your decision to cancel this Contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached model cancellation form for this purpose but are not obliged to do so.

Address for returns:

WALA Heilmittel GmbH
Dr. Hauschka Onlineshop
Obere Wängen 6

73119 Zell unter Aichelberg

Phone: +49 (0)7164 930-0
Fax: +49 (0)7164 930-297

The cancellation period will be observed if you send the notification specifying that you wish to exercise your right of cancellation before the end of the cancellation period.

Consequences of the cancellation

If you cancel this Contract we shall refund to you all payments that we have received from you, including the delivery costs (with the exception of any additional costs arising from your selecting a different type of delivery from the low-cost standard delivery offered by us), without undue delay and no later than within fourteen days from the date on which we received the notification of your cancellation of this Contract. We will use the same means of payment for the refund as you used for the original transaction, unless an alternative has been agreed with you; under no circumstances will you be charged fees on the grounds of this refund.

We may refuse to make the refund until we either have received the returned goods or until you have furnished documentary evidence that you have returned the goods, whichever is earlier.

You must send back or hand back the goods to us without undue delay and in any case no later than fourteen days from the date on which you inform us about the cancellation of this Contract. The period will be observed if you dispatch the goods before the end of the fourteen-day period.

The Vendor shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to said goods being handled in a manner that is unnecessary in order to verify their characteristics, properties and proper functioning.

(2) The Vendor provides information about the model cancellation form in accordance with the statutory regulation as follows:

Model cancellation form

If you wish to cancel the Contract then please fill in this form and send it back to us.

WALA Heilmittel GmbH
Dr. Hauschka Shop
Dorfstraße 1

73087 Bad Boll/Eckwälden

Phone: +49 (0)7164 930-0
Fax: +49 (0)7164 930-297

I/we(*) hereby cancel the Contract that I/we (*) concluded for the purchase of the following goods/the provision of the following service (*)

  • Ordered on (*)/ received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only in the case of notification on paper)
  • Date

(*) Delete as applicable